After your order has been placed, processed and payment approved, your product will ship via Fed Ex Ground or Motor Freight carrier unless otherwise specified.
FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. Motor freight deliveries are either dock to dock or to a business with a loading dock. Residential delivery with a lift gate is available at an additional charge. Motor freight carrier will call the phone number provided to set up time window for a dock pick up, business loading dock delivery or residential delivery with lift gate.
After the product ships, East Coast Crates will send an email to the customer listed on the billing address of the order. This email will contain your shipment tracking number.
For time sensitive orders please order well in advance and we will do our best to accommodate. The listed time for a shipping method is an estimate only. Coast Crates does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Custom and special order products have longer lead times in most cases. East Coast Crates is not responsible for lost, misplaced, or delayed shipments or damage by carriers.
Damage during shipping
East Coast Crates takes great care in packaging our crates to prevent damage by the shipping company. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend removing any protective wrapping to fully inspect the product, if possible before the driver leaves. East Coast Crates is not responsible for damaged products due to rough handling by the shipping company. We do not offer refund of purchase price as a result of damage by the shipping company, however we will make a claim on the customer's behalf and either replace or repair the product.
What to Do If Product is Damaged
If the product is damaged in any way please let us know right and we will begin the claim process and arrange a pick up. Keep all packaging material for repacking. When possible, please photograph the damaged product and the damaged packing material for evidence that will assist with the product damage claim. The shipping company has the right to inspect and/or claim the product if a damage claim is filed and or paid by them. NOT REFUSE THE PRODUCT, it is best to receive the product. Refusing a product by the customer does not excuse the customer of re-deliver or return shipping costs.
Motor freight Lift Gate and Inside Delivery Options
Residential lift gate delivery service is available at additional cost over and above standard dock to dock business service. Lift gate service is required for all customers that do not have a loading dock and request residential delivery. If requested and paid for at the time of order, lift gate service will transfer the product off of the truck at the delivery site. This DOES NOT include any inside of home or garage delivery or moving the freight pallet.
Any and all additional charges that are not paid for already such as change of address, residential delivery, limited access, re-delivery, and storage fees will be the sole responsibility of the customer.
We do not give refunds on custom orders that are refused. If the customer refuses delivery for reasons other than those agreed to in writing within the order document, the customer will be responsible for all initial shipping and re-delivery charges.